If you are managing multi-family properties in your city, you have a responsibility to keep tenants happy so that rental income stays consistent. However, it can be difficult to accomplish this task, as you may be so busy with your properties that you are overwhelmed. Here are a couple ways to make things go more smoothly.
Select Good Management Software
It can be hard to keep track of all the tenant service requests and schedule routine property maintenance on your own. Residential property management software can keep you organized and help you keep track of everything you need to do.
There are a lot of options out there, but try to pick software that offers the following:
- Cloud-based access, so you can look at your information in the office, at the property or in your home
- Online rental payment capabilities to make things easier for tenants
- Accounting functions, or at least the ability to integrate with accounting programs
- High-quality customer service technicians that are available even on weekends and holidays
- Rental listing distribution so that you don't have to enter listing information on multiple sites
With the right software in place, you can keep the tenants happy and create useful reports for landlords whenever necessary.
Spend Time at the Properties on a Regular Basis
If you are like many property managers, you are managing different properties throughout the year and may not think you have time to visit in person. However, taking time out of your schedule to physically spend time at the properties you manage can accomplish a lot of things.
First, you can get a good idea of whether property maintenance is being done at a level that meets your standards. If you notice that the grounds look unkempt or see another problem, you will be able to contact your contractors to fix the problem right away. If necessary, you can hire other contractors to get the job done right.
Another reason that heading out to the property is a good idea is to interact with tenants. Following up on service requests to see if they're satisfied and asking them what you could do to make their lives a little better can create a rapport between you and tenants. That rapport encourages them to remain in their apartments and sign a new lease when the time comes.
Now that you know how you can make property management a better experience, use the information above make things run smoothly. If you do, you can make things better for yourself, the landlords you work for and the tenants you serve.